Need a hand with X13? Whether you're dealing with a generation issue, a question about credits or your subscription, or anything else — we're happy to help. Send us a message below or email us directly, and we'll get back to you as soon as we can.
You can reach us anytime at hellolupidijital@gmail.com, or use the form below.
Each generation uses credits. Your available credits are shown in the app, and they refresh with your plan. If you run out, you can top up or upgrade your subscription to keep creating.
Subscriptions are billed through Apple, so they're managed in your device settings — open the Settings app, tap your name at the top, tap Subscriptions, select X13, and choose Cancel Subscription. Your access continues until the end of the current billing period.
You can delete your account and all associated data directly in the app from your profile settings. If you have any trouble, email us at hellolupidijital@gmail.com and we'll take care of it.
Occasional glitches can happen. First, make sure you're on the latest version of the app and have a stable connection, then try again — failed generations don't consume credits. If the problem continues, contact us with a short description of what happened and we'll look into it.